Frequently Asked Questions
My track & trace is not working.
Once your order has been placed, we will always ship your package as quickly as possible.
Sometimes the tracking number doesn't work right away. Don't panic! This happens often; the tracking usually needs some time to update. The package is still on its way!
When will my package arrive?
Haven't received your package yet? Don't worry!
Our average shipping time is 7-14 business days .
If you haven't received your package after 14 days, please contact us.
I have not received a confirmation email.
Didn't receive an order confirmation email? It's possible our confirmation email ended up in your spam or junk mail folder .
Send us a message
We always try to answer your questions as quickly as possible. We aim for a response time of no more than 48 hours.